Donna has been working with Accuro Home Care since May 2016. She has a Certificate III in Community Services - Disability Work and has attended training in Intellectual Disabilities and Dementia provided by Alzheimers Australia. She provides domestic support, personal care, meal preparation, transport and social support for her clients.
Previously she worked in aged care but changed to the home care industry for a more varied role as enjoys meeting different people and providing a range of services according to the clients needs to ensure their comfort. Her personal attributes of patience, empathy, honesty and good communication skills help her achieve this for her clients.
Below is some feedback the office recently received from one of her happy clients;
"Thank you for a wonderful weekend, I was able to watch my son and be with my family, it was such a godsend to have someone that knew what she was doing and made it so much easier..."
Donna is open to further training and completing development activities to help improve the service she provides to her clients.
Her tip for anyone looking to join the Home Care industry, "Listen to the client and do not assume you know what they need or want".