Accuro Homecare Terms and Conditions of Business for Brokerage
Services from the 19th of February 2024.

Shift definitions are as per the Social, Community, Home Care and Disability Services Industry Award 2010 and are outlined as an example in the below table:

Shift Definitions & Penalties - All prices listed are exclusive to GST

Shift or service type 1 


AM Shift 

Shifts from 6am to 8pm  

PM Shift 

Shifts start after 8pm Monday through to Friday 

Night Shift 

Finishes after midnight or commences before 6am  

Saturday Rates 

Apply to any time worked between midnight Friday and midnight Saturday  

Sunday Rates 

Apply to any time worked between midnight Saturday and midnight Sunday  

Public Holiday Rates 

Apply to any time worked between midnight on the night prior to the public holiday and midnight of the public holiday 

KM allowance  

Kilometre allowance payable for travel during services - $1.29.  

Short notice - Cancellation fees   

Full-service cancellation fees will apply to any service cancelled without 48hrs notice. All other cancels will incur no charge.  

Aged Care 

HCP, TACP or CHSP Package and any other package captured by the SCHADs award definition of Aged Care.  

Non-Aged Care 

Anything outside of the above definitions. Subject to provision of satisfactory evidence. 


Service Charges

Standard Hours 

Service Fees 

Aged Care 

Non-Aged Care 

Standard hourly charge 









Public Holiday 



Afternoon Shift 



Night Shift 



Bookings under 2 hours - All brokerage services provided will be subject to a minimum billing equivalent to 2 hours of service, regardless of the actual time spent. By implementing a minimum charge, we can allocate our resources more effectively, ensuring that each client interaction is thorough, personalized, and of the highest quality

Service Fees 

Aged Care 

Non-Aged Care 

Standard charge 









Public Holiday 



Afternoon Shift 



Night Shift 



*Same day bookings (After 5pm the day before) will incur a 5% increase on the above rates.
Travel to Jobs
  • Travel Charges: We bill for the travel time and distance our workers incur to reach job sites.
  • Time Billing: Travel time is charged at the standard hourly rate (Non-Aged Care - $64.90), with a maximum cap of 30 minutes.
  • Distance Billing: We charge $1.20 per kilometre for travel to the job site


Non Standard Services:

Other Fees and Charges 

Service Fees 

Aged Care 

Non-Aged Care 

24 Hour Engagements 






Short-notice cancellation – Less than 48hrs 

Full booking fee 

Kilometres per km – In service 



Participation in Cas Conferences (Per hour) 


Participation in Case Audits (per hour) 


Accounts and invoices
You can contact our accounts team via – This email address is being protected from spambots. You need JavaScript enabled to view it. Or call us on 1300 554 983. Our preferred payment terms are 14 days, and we would appreciate your team’s prompt payment of invoices. Our system will generate payment reminders to your team. If you wish to change the terms and conditions of payment, please contact our accounts team to discuss.

Accuro Homecare Service Requests
Our processes and contact details
When making a request for services or supports for one of your clients we request that
you provide us with some information to allow us to deliver the quality services you
Information we request from you

  • Address, Parking, Access Details, pets on site, known hazards
  • Any specific training the worker may require (PEG feeding, Bowel Care etc)
  • The contact details for the client's Case Manager/Coordinator

Client Information:

  •  Client Name/s and contact information to be used to advise clients of late or
    changed services
  •  Medical Diagnosis
  • Medication Information
  • Challenging behaviours present
  • Client’s Likes and dislikes
  • Duties & Responsibilities of the Support Worker
  • Community Access
  • Personal Care Requirements
  • Manual Handling Requirements
  • Additional Information – issues to be aware of, family connections, staff

Booking a service with us
You can make a booking with our team by calling or emailing us:
Bookings Number: 1300 554 983
Bookings Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
Please note – services that run less than 15 mins over time will be adjusted automatically. This additional time will be recorded on and emailed through to your team contact by COB on the day of service.
We know that often services run a little over the booked time and we will seek your team’s approval for any service that runs more than 15mins over the agreed booking time, before extending a service.