Accuro Homecare Terms and Conditions of Business for Brokerage
Services 2023/24 Financial Year

Shift definitions are as per the Social, Community, Home Care and Disability Services Industry Award 2010 and are outlined as an example in the below table:

Shift Definitions & Penalties - All prices listed are exclusive to GST

Shift or service type 1	Description
AM Shift	Shifts from 6am to 8pm
PM Shift	Shifts start after 8pm Monday through to Friday
Night Shift	Finishes after midnight or commences before 6am
Saturday Rates	Apply to any time worked between midnight Friday and midnight Saturday
Sunday Rates	Apply to any time worked between midnight Saturday and midnight Sunday
Public Holiday Rates	Apply to any time worked between midnight on the night prior to the public holiday and midnight of the public holiday
KM allowance	Kilometre allowance payable for travel during services - $1.29.
Short notice - Cancellation fees	Full-service cancellation fees will apply to any service cancelled without 48hrs notice. All other cancels will incur no charge.
Aged Care	HCP, TACP or CHSP Package and any other package captured by the SCHADs award definition of Aged Care.
Non-Aged Care	Anything outside of the above definitions. Subject to provision of satisfactory evidence.

 

Service Charges

Standard Hours
Service Fees	Aged Care	Non-Aged Care
Standard hourly charge	$73.80	$64.90
Saturday	$110.70	$97.40
Sunday	$147.60	$129.85
Public Holiday	$184.45	$162.30
Afternoon Shift	$83.00	$73.05
Night Shift	$84.85	$74.65
Bookings under 2 hours
Service Fees	Aged Care	Non-Aged Care
Standard hourly charge	$82.65	$73.80
Saturday	$124.00	$110.70
Sunday	$165.30	$147.60
Public Holiday	$206.65	$184.45
Afternoon Shift	$93.00	$83.00
Night Shift	$95.05	$84.85

 

Non Standard Services:

Other Fees and Charges
Service Fees	Aged Care	Non-Aged Care
24 Hour Engagements	$659.00	$578.00
Sleepovers	$492.00	$432.00
Short-notice cancellation – Less than 48hrs	Full booking fee
Kilometres per km – In service	$1.29	$1.29
Participation in Cas Conferences (Per hour)	$70.80
Participation in Case Audits (per hour)	$86.90

Accounts and invoices
You can contact our accounts team via – This email address is being protected from spambots. You need JavaScript enabled to view it. Or call us on 1300 554 983. Our preferred payment terms are 14 days, and we would appreciate your team’s prompt payment of invoices. Our system will generate payment reminders to your team. If you wish to change the terms and conditions of payment, please contact our accounts team to discuss.

Accuro Homecare Service Requests
Our processes and contact details
When making a request for services or supports for one of your clients we request that
you provide us with some information to allow us to deliver the quality services you
expect:
Information we request from you

• Address, Parking, Access Details, pets on site, known hazards
• Any specific training the worker may require (PEG feeding, Bowel Care etc)
• The contact details for the client's Case Manager/Coordinator

Client Information:

•  Client Name/s and contact information to be used to advise clients of late or
  changed services
•  Medical Diagnosis
• Medication Information
• Challenging behaviours present
• Client’s Likes and dislikes
• Duties & Responsibilities of the Support Worker
• Community Access
• Personal Care Requirements
• Manual Handling Requirements
• Additional Information – issues to be aware of, family connections, staff
  preferences

Booking a service with us
You can make a booking with our team by calling or emailing us:
Bookings Number: 1300 554 983
Bookings Email - This email address is being protected from spambots. You need JavaScript enabled to view it.
Please note – services that run less than 15 mins over time will be adjusted automatically. This additional time will be recorded on and emailed through to your team contact by COB on the day of service.
We know that often services run a little over the booked time and we will seek your team’s approval for any service that runs more than 15mins over the agreed booking time, before extending a service.