Compliments, complaints, and other feedback provide Accuro Homecare with valuable information about participant satisfaction and an opportunity to improve upon all aspects of its service.
Feedback is taken seriously by Accuro Homecare and is seen as an opportunity for improvement.
Accuro Homecare’s complaints management and resolution system ensures people can easily make a complaint and have them dealt with fairly and quickly.
Accuro Homecare makes information available to participants and other stakeholders about how to make a complaint to it, the NDIS Commissioner and any other relevant body and keeps adequate records about complaints received
As an inclusive, safe, and respectful organisation which celebrates diversity and actively supports the inclusion of children, young people, and adults from LGBTIQ+ communities, people with disabilities, people from diverse cultural and linguistic backgrounds and people with diverse religious beliefs or affiliations.