Welcome to Accuro
We provide home and community care for adults seniors and children. Find out how we can tailor our services to meet your needs by contacting us today on 13
00 554 983
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Welcome to Accuro Homecare - Your NDIS services and supports
Accuro Homecare Customer handbook
Our mission is to make independent living possible at any age and provide customers with the supports and services they need to live independently in their own homes.
Your responsibilities
While you are receiving support services from Accuro Homecare, we ask that you do the following
Your Support Plan
Your support plan includes information about what supports you would like us to provide
Your Service Agreement
A service agreement is an agreement between you and your service provider.
Your Privacy & Confidentiality
The only information Accuro Homecare will keep about you is the information we need to provide you with our service
Fees & Charges
Before you agree to our services, we will give you a quote. We will tell you how much your services will cost before we start providing services
Accidents, Breakages, Damages & Theft
If there have been any accidents, breakages, damages and/or theft of your property you need to tell us
Feedback, Compliments & Complaints
You can talk to us if you would like to make a complaint or give us a compliment about the service you have received
Personal Emergency Management Plan
A Personal Emergency Management Plan is a plan that helps you to be ready in an emergency
Our team live and work on the lands of the Darkinjung, Biripi and Awabakal people and we acknowledge the Traditional Custodians of this land. We pay our respects to the Elders, past, present, and future, and recognise their continuing connection and contribution to this land.
As an inclusive, safe, and respectful organisation which celebrates diversity and actively supports the inclusion of children, young people, and adults from LGBTIQ+ communities, people with disabilities, people from diverse cultural and linguistic backgrounds and people with diverse religious beliefs or affiliations.
© Head Office:
Outlook (Aust) Ltd Trading as Accuro Homecare
ABN 84 168 589 417
24 Toomuc Valley Road
Pakenham VIC 3810
