Joanne was a store manager for a retail shop but always wanted to work with people in need. She chose to wait till her boys were older before taking the plunge. She completed a Certificate III in Individual Support in 2017 and joined Accuro shortly after.

Since then she has become a much loved and respected Direct Support Worker with many clients requesting her for services on an ongoing basis. She has the skills and abilities to provide a range of services to her clients including those that have high needs or need help with mobility. She also recently completed training in PEG feeding, bowel care and epilepsy management with Essential skills, adding value to her skill set.

Here favourite part of the job is ability to provide one to one care for her clients. While she does not have one favourite client in particular, she does recall a time when she was told while shopping with a client, "You are like the daughter I never had".

Joanne would love to do further training in the area of Palliative Care to further expand her skills.

Her advise to anyone looking to join the industry -"Be prepared for a different day every day"