Home Resources FAQ's

FAQ Services

1. How do I make a booking or get a quote?

If you would like to get a free, no obligation quote, or make a booking please call us on 1300 554 983 or use our service enquiry form.


2. Do you provide home care services in my area?

We currently operate in on the Central Coast an Hunter regions of NSW, Australia including Gosford, Wyong, Newcastle, Lake Macquarie and many more locations.

Also we can provide long stay services in parts of Sydney NSW, Australia or for those much needed holidays where you want to get away and be supported.

If you live outside this area and are looking for home care services, please let us know. We may still able to help you directly or provide a list of reputable service providers in your local area.


3. How much will my service cost?

Please obtain a quote or make a booking by calling us on 1300 554 983 or use our online service enquiry form and we will respond promptly with a total cost that best reflects your requirements.

Combining your in home care services can help save on your home care costs. Request a 30 minute personal care service with a 1 hour domestic support and you can afford the quality you deserve. Tailor a home care solution with our many services for your needs.

Our caregivers are multi-skilled and you have the best opportunity with Accuro Homecare to get an affordable service you deserve.


4. How long will it take to provide basic home care services?

This depends on the type of service it can vary depending on the amount of domestic support, personal care, or if a thorough clean on a large house with a number of caregivers performing your service.

The more caregivers we send, the quicker the job will get done. Usually one caregiver for a regular home service, or 2 or more for moving in/out cleaning or mobility transfer, as this service tends to take longer or needs the assistance of another caregiver for heavy moving.

For a regular service, the first visit generally takes a little longer to complete, subsequent visits can be quicker due to efficiency and quality improvement.

Every service is different and it may take more or less time depending on requirements. If you know how long your service should take please let us know at the time of booking.


5. What if the service takes more or less time than your original quote?

On arrival at your home the caregiver will walk through with you to confirm the specific tasks required to complete your service. The caregiver will advise you and the office if this service needs amending and we will contact you and confirm times before any service is performed.

Caregivers will complete as many tasks in the required timeframe and will not exceed the quoted service. If the service takes less time then we will refund the difference to a minimum of 1 hour.


6. How can I pay for my service?

We accept payment by cheque, credit card, direct deposit or bank transfer. Payment for services in excess of 2 hours or a once-only service is due prior to the commencement of the service.

For regular jobs, payment can be arranged on a weekly, fortnightly or monthly basis. Please let us know how you would prefer to pay at the time of booking.


7. Am I able to get a tax invoice/receipt?

Yes. Invoice/Receipts are issued via post weekly after your payment is received. If an invoice is to be addressed to a company or sent to a particular email address, please let us know at the time of booking.


8. Will the same caregiver provide my service each time?

For efficiency and consistency, we prefer to send the same person to perform your service each time. If you are not happy or would like to change your caregiver for whatever reason please let us know and we will arrange for a different person to attend your home.

In the event of holidays and illness a different caregiver can be provided or the service booking may be moved to another time that is suitable to the requested caregiver’s roster.


9. Do I need to provide equipment/supplies?

For hygiene reasons it is best for our caregivers to use the clients equipment, in the case of supplies again it is best to use the clients supplies due to any chemical and/or allergic reactions.

If you would prefer us to supply equipment and supplies a surcharge will be involved relative to the amount of supplies used. Please inform as at the time of booking if you require certain equipment or supplies.


10. Do you have public liability insurance?

Yes, we are covered to the amount of $20,000,000 in case of personal injury or property damage.


We provide services, 24 hours a day, 7 days a week please feel free to call us on 1300 554 983 for a free, no obligation quote or use our service enquiry form to find out more about our services.

Our caregivers are ready and waiting to assist you in Gosford, Wyong, Newcastle, Lake Macquarie and many more locations.

 
Home Resources FAQ's

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