Dear ,

We would like to share some exciting news with you about Accuro Homecare (Accuro).  Jaye Giles the current owner of Accuro has decided to retire and on the 3rd of October 2022 Outlook (Aust) Ltd (Outlook), a not-for-profit NDIS service provider, will become the new owner.  

Jaye Giles has been the sole owner and Company Director of Accuro since 2018.  Jaye’s decision to retire has provided Outlook with the opportunity to further their purpose to create and facilitate sustainable opportunities for people with a disability to live, work and connect within their communities, by purchasing the organisation. 

Together, we have been working on a plan to bring the organisations together in a way that respects and preserves Accuro’s team, culture and sense of community.  In the coming months we will be focused on activities to support the transition and ensure the continued delivery of quality services and supports.   

What will remain the same:  

  • We will continue to provide the same quality services and supports our customers expect from us in homes and communities across the Hunter and Central Coast region.  
  • The Accuro leadership, corporate support and disability support worker teams will remain the same and Accuro’s head office will continue to be based at 247 The Entrance Road, The Entrance NSW 2261. 
  • Rachel Willis, the current CEO of Accuro, will continue to lead and be based at Accuro.  Rachel’s title will change to Executive General Manager – Community Services and will assume a leadership role across all of Outlook’s Community Services portfolio. 
  • The service will continue to be known as ‘Accuro Homecare’. 
  • Employment with Outlook will recognise your current accrued entitlements (including annual, personal and long-service leave) along with length of service 

What will change: 

  • Outlook will take ownership of the organisation from Monday the 3rd of October 2022.  At that time, our legal name will change from: 
  • Accuro Home and Community Care Pty Ltd (ABN: 63 624 589 957), to 
  • Outlook (Aust.) Ltd trading as Accuro Homecare (ABN:  84 168 589 417) 
  • As Outlook is a not-for-profit, you may be able to access additional income through salary sacrifice arrangements, depending on your personal circumstances.  Additional information and support to understand these benefits, will be provided in the letters of offer. 
  • You will be supported by a larger team and may be able to access a wider range of employment opportunities.   

About Outlook: 

Operating in Victoria and Queensland, Outlook has been providing services to people with disability for over 50 years and supports its customers to achieve their goals and aspirations by delivering a diverse range of services and opportunities according to their needs.  

Outlook provides services under the National Disability Insurance Scheme (NDIS), Commonwealth Disability Employment Service (DES) Program and operates one of the largest social enterprises in Australia, which creates meaningful employment opportunities for people that experience barriers to employment.  Further information is included with this letter and can be found at 

Next Steps: 

We look forward to welcoming you as a member of the Outlook family.  Over the next 2 weeks we will be working through the integration steps and be aiming to provide letters of offer to staff in the week beginning 15th August and will provide plenty of time and opportunity for you to consider the offer and ask questions.  

We recognise that the transition process can feel uncertain, however we will work our hardest to communicate openly and transparently with you and make it as enjoyable as possible. 

In the meantime, if you have any questions or would like to talk through any of the changes, please get in touch with Lisa Harris on (02) 4305 2503 / 1300 554 983. 


Yours faithfully, 


Jaye Giles 

Director, Accuro Homecare 

Rachel Willis 

CEO, Accuro Homecare 



Sam Sondhi 

CEO, Outlook (Aust) Ltd 

Anne McCormick 

Deputy CEO, Outlook (Aust) Ltd